Pacific Harmony Terms & Conditions


Limousine Billing & Rates

  • PHL has standardized point-to-point rates that provide flat rate pricing for travel within the Lower Mainland, as well as to popular destinations such as Whistler, Seattle, and Victoria.
  • Transfers between locations for which a point-to-point flat rate are not posted will be billed based on PHL hourly rate. Customers are billed from the time the vehicle arrives at the pick-up location, until the time of the final drop-off time with applicable hourly minimum, and no less the time previously reserved. Fractions of an hour are rounded to next 15 minute increment that has started. Excess time is charged based on the nominal hourly rate plus applicable taxes and gratuity, if available. A minimum number of hours billed applies for certain charters as disclosed by the reservation personnel at the time of the reservation.
  • All reservations that are billed on an hourly basis, will be billed a minimum extra thirty minutes travel time when pickup and drop locations are located outside the Greater Vancouver and in South Surrey/ White Rock, unless such deadhead charges are waived at discretion of the PHL reservation personnel.
  • Trips starting and finishing between 2:00AM and 7:00AM will be charged an additional 20% of the base fare, stop and waiting time price.
  • A 3% fuel surcharge applies when the retail gas/ diesel price exceeds $1.20/liter and a 5% fuel surcharge applies when the price of gas/ diesel exceeds $1.35/liter.
  • The following additional charges will be itemized on the customer's billing statement when applicable: parking, ferry costs, fuel surcharge, cell phone usage, additional fee for meals and/or overnight accommodations for the driver.
  • A 10% holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on any Federal or Provincial Holiday. Holiday surcharges also apply to additional holidays in locations outside of Canada.
  • Applicable taxes will be charged as required.
  • All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.
  • All rates are calculated in the local currency and billed in CDN dollars at the prevailing exchange rate.
  • The services can be paid by cash, check (when a credit card authorization form has been submitted and processed), PayPal, credit card, or billed to the client's corporate account. PHL accepts the following credit cards: MasterCard and VISA. The Credit Card provided at the time the reservation is processed must be presented by the cardholder accompanied by valid photo ID at pick-up, unless a signed third party credit card authorization form has been obtained and approved by PHL prior to the beginning of service, or a Corporate Account has been activated.

Airport Pick-up Waiting Time

PHL includes up to 30/45 minutes complimentary waiting time for domestic/ US-International arrivals respectively, starting at posted plane's landing time (as monitored on line or provided by the Airline or Airport). Failure to contact your Chauffeur or the PHL reservation/ dispatch personnel with in that timeframe might be deemed a "no show" and trigger a full charge of the fare plus taxes and gratuity for the trip as quoted at the time of the reservation. PHL abilities to monitor private flights schedules are restricted, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.

Point to Point Transfers

PHL includes up to a 10 minute complimentary waiting time at pick-up for the point-to-point transfers; delays exceeding 10' will be charge in 15 min increments, calculated from the reserved pick-up time. Point to Point Transfers include all Return Airport Transfers, Cruise Port Transfers, Dinner Transfers, Club Transfers, Point A to Point B Transfers and all non hourly based reservations. PHL also includes a 5' en route bathroom break on any point-to-point transfer exceeding 45' in duration. Additional stops will be allowed subject to scheduling constrains, and billed/ charged based on the PHL hourly rate in 15' increments, plus applicable taxes.

Wedding, Grad and Special Event Deposit Policy

A non-refundable deposit of between 25 and 50% of the total fare, applicable taxes and gratuity is required to secure these types of reservation; the balance has to be paid in full 30 days before the date of the wedding charter, if the reservation is not placed and secured within 30 days to the mentioned date.

Service Cancellation Policy

Cancellations of any charters or portions of the charters are accepted by phone only. Failure to cancel before the deadlines posted bellow will result in a full charge of the fare and applicable taxes, as agreed for at the time of the reservation. A 10% cancellation/processing fee applies for all reservations cancelled before the deadlines. Cancellation deadlines are:

  • minimum 12 hours before AP pick-ups;
  • minimum 72 hours before all other charters except:
  • minimum 7 days before any Saturday charters and transfers and 30 days before wedding & graduation, as well as New Year charters.

PHL might offer at its sole discretion a rain check for up to 75% of the amounts charged for cancelled services to be applied against future PHL services purchased within the next 2 months from the date of the original reservation.

Vehicle Damage/Cleaning

The customer (on board passengers, or the third party engaging and paying for the charter) is deemed responsible and will be charged for damage repairs and excessive cleaning expenses caused by the respective customer, including but not limited to:

  • glassware breakage, smoking, excessive mess and spillage or vomit: up to $300.00
  • breakage, burns, tears, and other damage to the vehicle and its equipment: up to $500.00 or the insurance deductible on accidental and insured damage.
  • the full repair/ cleaning cost caused by intentional damage/ vandalism, or by opening a door into a stationary or moving object, will be charged to the customer and/or deferred to the local law enforcement agency towards full recovery and/or criminal prosecution.

Termination of a charter

PHL reserves the right to interrupt and/or terminate any charter without refund, and/or call for Police assistance if the Chauffeur or Dispatcher on duty have been verbally or physically abused or threatened by the customers on board, or have reasons to believe that the safety and integrity of the PHL vehicle and passengers are endangered by the customers' behavior, or if the aforementioned PHL representatives have reasons to believe that the customers on board are in possession of any illegal material and/or substance. Moreover, PHL reserves the right to refuse service at its sole discretion.

Other

  • PHL shall not be liable for circumstances beyond its control including but not limited to weather, traffic and road conditions, and breakdowns.
  • PHL assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.

The vehicles provided might not be identical with the vehicles contracted or Featured on this website. PHL reserves the right to replace the vehicle contracted with a similar or superior vehicle of the same capacity or higher. The upgrade, if necessary, will be provided at no extra charge to the client. Vehicle type (i.e. executive sedan, stretched limousine stretched SUV limousine, van, limo bus etc.) and base color can only be guaranteed if specifically requested and granted at the time of the reservation for charters charged at minimum four hours.